Pay Ready, multifamily’s leading post resident payment technology, announced today that industry veteran Mychelle Johnston has joined the organization as Vice President, Client Success.
Mychelle will direct the client success strategy and structure, working across the organization to ensure clients’ needs are understood. With more than 20 years of multifamily expertise in data-driven conversations, Johnston joins us from LeaseLock, where she was responsible for enterprise account management.
As a strategic and visionary leader, Mychelle has successfully created and implemented systems and process geared toward retention and acquisition of new units. She builds deep client relationships that deliver results through a consultative approach.
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“Mychelle’s unparalleled client focus and leadership skills will be a great addition to our organization and leadership team. Johnston is a highly regarded industry professional with a proven track record. Her passion for multifamily and a common vision for driving customer success will produce transformative results as Pay Ready continues to grow the business and innovate tech-forward solutions for the industry,” said Lynn Musil, CEO, Pay Ready.
Johnston added: “This is such an exciting time for Pay Ready. I’m thrilled to join the company and be part of such a dynamic data-driven solution that’s forward thinking and puts the client first.”
