Mychelle will direct the client success strategy and structure, working across the organization to ensure clients’ needs are understood. With more than 20 years of multifamily expertise in data-driven conversations, Johnston joins us from LeaseLock, where she was responsible for enterprise account management.
As a strategic and visionary leader, Mychelle has successfully created and implemented systems and process geared toward retention and acquisition of new units. She builds deep client relationships that deliver results through a consultative approach.
“Mychelle’s unparalleled client focus and leadership skills will be a great addition to our organization and leadership team. Johnston is a highly regarded industry professional with a proven track record. Her passion for multifamily and a common vision for driving customer success will produce transformative results as Pay Ready continues to grow the business and innovate tech-forward solutions for the industry,” said Lynn Musil, CEO, Pay Ready.
Johnston added: “This is such an exciting time for Pay Ready. I’m thrilled to join the company and be part of such a dynamic data-driven solution that’s forward thinking and puts the client first.”